Frequently Asked Questions

Prior to your arrival we ask you to inform us of your arrival time and then we will send you a code which will gain you access to your treehouse.

Our treehouses are in a secluded location so please be expected to walk at least five-ten minutes over rough and unlevel terrain from the car park. We will provide you with your own wheelbarrow to transport any luggage. The paths to the treehouses are clearly signposted, owing to the rough terrain we recommend guests wear suitable footwear. If arriving in the dark we kindly ask guests to bring their own torches as there is no lighting provided on the track. For more information about our access please check out our Accessibility Guide https://squirrels-nest.co.uk/accessibility-guide/ 

Our treehouses do have access to WiFi. We also have 4G in the odd spot (although we recommend you turn the phone off!).

Each Treehouses has an electric cooker with a ceramic hob. There is also a fridge to store any foods you wish to cook; the fridge also has small box freezer. We provide several cooking utensils, pots and pans, however if you would like to check anything, please let us know so we can try and accommodate your request. Cool bags are available upon request.

All of our Treehouses have a private hot tub which is included in the price of booking. We may check your hot tub during your stay, if this is the case we will inform you prior to our check via text. 

Yes, there are SMART TV’s in each Treehouse so there is a wide variety of channels for guests to watch during their stay.

Unfortunately, we do not have a DVD player.

Unfortunately, being in a rural farmland area, pets are prohibited due to the livestock and neighbouring farms. Should this rule not be followed fines may be enforced.

Our treehouses are all in rural secluded locations, so be expected to walk at least five minutes from the car park. Using a wheelbarrow to transport your luggage, you will travel along an unsteady path and rough terrain, meaning there is no direct vehicle access.

Luxury linen and towels are provided in your treehouse, we also supply additional towels for use with the hot tub.

All treehouses will be stocked with complimentary muesli, Welsh tea, instant, ground coffee and coffee pods for the machine, olive oil, salt and pepper. Milk can also be provided upon request prior to your arrival.

Squirrel’s Nest is about six miles from the nearest village and shop and 12 miles to the nearest supermarket, so there’s always the option of stocking up while you are here however we do recommend you bring your supplies with you, so once you arrive you can sit back, relax and unwind.

If you want to order a meal to ‘eat in’ we can recommend ‘The Little Welsh Kitchen’ https://www.thelittlewelshkitchen.co.uk/ who will deliver food platters and treats to your treehouse, they also offer an inhouse chef service. 

Upon booking you can also order hampers and flowers, via our website or you can email us ahead of your arrival.

You can book a stay with us through our website availability page by selecting your available dates and number of guests. Our website is up-to-date and will show you what availability we have. From there you are able to choose your desired treehouse and select if you wish to have any extras added to your stay, such as a luxury hampers or flowers.

At the time of booking we charge a 25% deposit, the balance remaining will be debited from your credit or debit card approximately 8 weeks before your stay. For more information see our terms and conditions https://squirrels-nest.co.uk/terms/ 

If your card is due to go out of date before the 2nd and final installment is taken, we ask that you contact us via email info@squirrels-nest.co.uk to inform us and then we can arrange payment via bank transfer.

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you cancel within 8 weeks of your arrival date, we will endeavour to re-let your accommodation. If we are unable to do so, then regretfully we will be unable to refund any monies paid. Should you cancel prior to the 8 week period, we will refund any monies paid, less your non-refundable deposit, or reschedule your stay for another date. An additional charge is likely to apply due seasonality pricing.

If you have to change to an alternate date at the last minute, then that is possible in specific personal circumstances. However, we would need to know, at the latest, 2 weeks in advance to fill the booking. 

Yes, we do offer gift cards that come in the value of £50’s (£50, £100, £150…) and we ask that they are to be used within 1 year. Gift vouchers can be purchased via the website or you can email us at info@squirrels-nest.co.uk. Gift vouchers can be sent digitally or physically.